FAQ

How do I open an account?

You can register for a trade account here, if you are looking for a retail account, please visit our sister company siennarocks.co.uk.

What is your minimum order?

The minimum first order is £300 (excl. VAT and shipping), minimum top up orders are £100 (excl. VAT and shipping).

How much is shipping?

You can find our shipping costs and information here.

Do you attend Trade Shows?

You can find information on upcoming tradeshows here.

What is your returns policy?

You can find information related to returns here.

What are your payment terms?

Payment must be made in full before an order can be dispatched. Please note that no items on your order our reserved until you have paid in full.

You can make payment by bank transfer, pay by link using card or paying over the phone with a card.

Once your order is placed and is ready for dispatch, you will be sent an invoice that has the BACS details, a link to pay by card and a telephone number to pay by card.

Do you ship worldwide?

Yes, price will be quoted once you have placed the order as cost is based on the size and weight of the box. We ship internationally using a service called Parcel Monkey, you can find their website here. They use traditional shipping companies so it is still fast and reliable, just at a better price!

Can I use your photography on my website / social media?

Our photography is available to download and use for websites, social media and print. You can find the link to our photography in the “My Account” section of our website when you are logged in.

How long will my order take?

Orders will usually be invoiced on the same day they are placed and then shipped on the same day they are paid if payment is made before 1pm.