Terms and Conditions

TRADE ACCOUNT TERMS AND CONDITIONS

The opening of a Trade Account is contingent on users accepting the Terms and Conditions set out below. You can apply for a Trade Account HERE.

EXCLUSIVITY

We only allocate new trade accounts to businesses in areas where we do not have existing customers, because we guarantee our customers a reasonable level of geographic exclusivity.

If you sell at events, however, we are unable to offer you exclusivity, as we are unable to regulate sales in this type of environment. If you are selling at an event and another company is selling our product at the same event, you should discuss this with the event organiser, as we are unable to help.

Please note that your area of exclusivity is not secured until you have placed and paid for your first order. If you are granted an account but do not place an order we reserve the right to deactivate your account and give the exclusivity to another company, should the demand arise.

If an account is inactive for a period of more than 3 months, we reserve the right to close the account if we have received a request to open an account from a new customer in your area.

PLACING ORDERS

Your first order must have a minimum value of £300 before VAT.

Subsequent orders must have a minimum value of £100 before VAT.

We always work on a Proforma basis – we do not offer credit terms. Orders will not be shipped until payment has cleared. You can make a payment by BACS or Faster Payments, by card over the telephone, or by payment through the website’s secure online payment portal. Paying for your order through the website, once this function is available, will speed up the processing of your order.

SHIPPING

We calculate shipping rates based on your address and your order value.

We offer free shipping to UK mainland addresses on orders with a value over £400 before VAT is added.

For orders with a value of less that £400, the UK mainland shipping rate for overnight weekday delivery is £10.

Saturday deliveries incur an extra charge.

We ship all orders by courier service. Once you have placed your order, we aim to deliver it within 4 working days.

If your delivery address is not listed, please contact us for a quote.

RETURNS

You may return any item for exchange within 7 days of delivery if it has a manufacturing defect. We may not refund postage, so please contact us before returning any items. In some cases we will credit return postage. We will make this decision once we have received the goods. If we are able to resolve your issue over the phone, or by email, we will.

If you do need to return an item, please send it by second class standard delivery. Make sure you make a note of your company name in the package. All returned items must be in their original packaging, returned to us as you received them.

Any returned items that aren’t faulty will incur a 10% restocking fee.

Please send returns to:

Cadenza Italy Ltd
40, Swan Walk Shopping Centre
Horsham
West Sussex
RH12 1HQ

You can reach us by email using info@cadenzaitaly.co.uk

If you have any queries concerning our terms and conditions, please contact us.

CANCELLATIONS AND REFUNDS

You can cancel your order at any time as long as it has not yet been shipped. You can contacts us either over the phone (01403 288 487) or by email (info@cadenzaitaly.co.uk). Simply quote your order number and company name and your order can be cancelled without charge. If any payments have been made and the order has not yet been shipped, your payments will be returned to the original payment method without any additional charges. Please note that it can take up to 10 working days for a refund to process and show up in your bank.